Shipping & Returns

We want to give you the best shopping experience, so please take a moment - honestly, it won’t take long - to read about how all this works. It will take you through everything from ordering and paying online to delivery, using the website, and details about us. Thanks very much for reading.

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Returns and concerns:

You have a legal right to cancel a contract which starts from the date we confirm your order has been dispatched, which is when the contract between us is formed.  If the products have already been delivered to you, you have a period of fourteen days in which you may cancel, starting from the day after the day you receive the products.   Days mean calendar days, including weekends and public holidays.

Address for any returns:

Divine Box,

17 Cedar Road,

Castle Gresley,

DE11 9JP

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If you cancel a contract within the 14 day cancellation period, you will receive a full refund of the price you paid for the products and any applicable delivery charges you paid for.  You will not be refunded for any costs you have incurred for returning the products to us.   Where the products have already been delivered to you, we will process the refund due to you as soon as possible and, in any case, within 14 calendar days after the day on which we receive the returned products, or (if earlier) within 14 calendar days after the day you provide us with evidence that the products were returned to us.   Where the products have not been delivered to you, we will process the refund within 14 calendar days after the day we were informed of your decision to cancel the contract.  Unless you expressly tell us otherwise, we will refund you on the credit card or debit card used by you to pay for the products.

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At Divine Box, we pride ourselves on delivering fresh, handmade cosmetics to your door and delivering excellent customer service every time. If for whatever reason you are not satisfied with your order, call our team straight away on 07584133567 or 07379116981 or email info@divinebox.co.uk. 

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Once you have placed your orderyou will receive a confirmation e-mail within 24 hours, and then one within 24 hours of your order being dispatched. 

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After placing your order you will receive an automated acknowledgement.

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Delivery: Delivery charge is £12.99 flat rate or free postage and packaging with orders worth over £400. You will receive your tracking number as soon as it is with your courier. Delivery times range from 2-4 working days but full tracking is available.